Question 1

What is TradeBuilder HQ?

Accepted Answer

TradeBuilder HQ (TBHQ) is the operational backbone built specifically for trades and home service businesses. We give small shops the systems, tools, and structure that used to be out of reach — so you can stop running everything out of your head and start running a real business.

Question 2

Who is this built for?

Accepted Answer

We're built for small trades and home service businesses; think HVAC, plumbing, electrical, handyman, landscaping, and similar shops typically with fifteen or fewer employees. If you're the owner doing the work, managing the crew, answering the phones, and handling the books all at once, we built this for you.

Question 3

What kinds of problems do you actually solve?

Accepted Answer

The ones that keep you up at night: • Jobs falling through the cracks because nothing is organized • No consistent way to schedule, quote, or follow-up with customers • Invoices being sent late or not at all • Not growing because it's too hard to keep up with the admin • Growing fast but running on duct tape and text messages We bring structure to the chaos so you're building something that can scale, not just survive the week.

Question 4

What does “Operational Infrastructure” actually mean?

Accepted Answer

It means the systems, processes, and tools that let your business run without everything going through you personally. That includes: • Scheduling and dispatch workflows so jobs get assigned and followed through • Customer communication templates — estimates, follow-ups, review asks • Standard operating procedures so your crew knows what good looks like • Reporting and visibility so you can see what's working and what's not Think of it as building the machine that runs your business, not just doing the work yourself.

Question 5

Is this software, consulting, or something else?

Accepted Answer

It's a practical combination of both. We're not selling you a SaaS subscription and wishing you luck. We work with you to build the right systems for your specific business and we integrate with the tools you already use (or help you pick the right ones). You get hands-on guidance and consistent execution, not just a platform login.

Question 6

Do you help with marketing and getting more customers?

Accepted Answer

Yes, but only after your operations can handle the volume. There's no point filling the top of the funnel if your back end leaks jobs, misses follow-ups, or can't onboard new customers cleanly. We help you get ready, then help you grow.

Question 7

I already use software tools to help my business. Do I need this?

Accepted Answer

A software tool is only as good as the process behind it. Most owners buy a platform, set it up halfway, and still run things the old way. TradeBuilder HQ helps you actually use those tools effectively: building the system, constructing the workflow, and filling the gaps the platforms don't cover. We're not competing with your software. We're making it actually work for you.

Question 8

What if I don't have time for this right now?

Accepted Answer

That's exactly why you need it. The reason you don't have time is because your business doesn't have the systems to run without you. We work with you where you are; we don't pile on, we remove friction. The goal is to get you more time back, not take what little you have.

Question 9

Is there a setup fee?

Accepted Answer

We charge a one-time onboarding fee for new clients. This covers getting your books in order, setting up systems, and connecting everything. The exact amount depends on how much catch-up work is needed.

Question 10

Do I need to already have QuickBooks?

Accepted Answer

No. If you don't have QuickBooks Online, we'll set it up as part of onboarding. If you already have it, we'll clean it up and take it from there.

Question 11

Can I change packages later?

Accepted Answer

Yes. Most clients start with Getting Started and move to Leveling Up as they grow. We make that transition smooth and usually don't require a new onboarding period.

Question 12

What does 'up to X users' mean?

Accepted Answer

It refers to the number of people in your business who need access to the operational systems we set up (QuickBooks, CRM, etc.). More users typically means more complexity to manage.

Question 13

Do you work with all trades?

Accepted Answer

Yes. We work with HVAC, plumbing, electrical, landscaping, handyman, roofing, painting, and more. The operational problems are consistent across the trades and many home service businesses too.

Question 14

How quickly can you get started?

Accepted Answer

Once we do a discovery call, confirm fit, and the contract is executed; onboarding will get started right away and typically takes 1–2 weeks to have everything up and running.

Question 15

Is this just another software tool?

Accepted Answer

No. Software is part of your system and setup is the starting point, we stay actively involved to keep your business running smoothly.

Question 16

Where are your team members located?

Accepted Answer

All of our team members are based in the United States.

Feature	Getting Started	Leveling Up	Marketing
Software subscriptions
CRM & digital operations setup
Bookkeeping & monthly reporting
Contractor payments & 1099 prep
Estimates, invoices & payments
Lead capture automation
Full payroll (W-2 & contractors)
Automated customer receptionist
Cash flow reporting & commentary
W-2 & 1099 prep support
Local SEO & Google Business			Custom
Review generation strategy			Custom
Ad campaign management			Custom

Straightforward pricing.
No surprises.

Full comparison

Frequently asked questions

Ready to get started?

Straightforward pricing.No surprises.

Full comparison

Frequently asked questions

Ready to get started?

Straightforward pricing.
No surprises.